FREE Standard Shipping
All of our orders are shipped FREE to United States unless stated otherwise on the product details page.
Please allow 2 extra days for deliveries to Alaska, Hawaii and the US Territories.
Track Your Order
To track your order you will need your tracking number which is located on your order shipment email.
During busy periods deliveries may take longer. If you have not received your order within 15 working days please contact our Customer Service team.
Shipping to Another Country
All orders shipped outside of the USA will be processed through the relevant site.
Customers are responsible for paying any applicable import duties and taxes.
How much will custom charges be?
Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.
Who will deliver my order?
Your order may be shipped by either the United States Postal Service (USPS) or by another US courier. Depending on your area, most orders will be shipped by USPS so the parcel will be received with your regular mail. If you are not home when the delivery is made, a notice card will be left by the postal service to advise on how and where your order can be collected.
Larger orders will be shipped by courier who will attempt to deliver the goods three times or leave with a neighbour. They will also leave a notice card after each shipping attempt to advise you what you can do to arrange receipt of the goods. A signature is required for larger deliveries but not for the smaller USPS deliveries.
Can I change my shipping address?
No changes can be made to the shipping address after the order has been placed.
Can I get my order delivered to an APO address?
Unfortunately at this time we are unable to ship to APO addresses.
If you have any other questions regarding delivery please contact our Customer Service team. firstname.lastname@example.org